Returns PolicyYou have the statutory right to cancel your order for any reason within 14 days beginning on the day you receive the goods. You have a further 14 days to return the goods. You will receive a refund within 14 days of the goods arriving back with Stratlab. The refund may include a restocking fee. Stratlab is not responsible for refunding the postage and packaging costs of sending the goods back unless the goods are proved to be defective, damaged or incorrect. To exercise your cancellation right please contact firstname.lastname@example.org
Please note that certain types of items are not eligible for cancellation or return such as custom-made items.
If you return a defective, damaged or incorrect item, Stratlab can either arrange collection or you will be refunded for postage/carriage once your return is processed. Proof of the costs should be e-mailed to email@example.com
We reserve the right to refuse returns or to charge you our fees and expenses if the product is not received in new, unused condition.