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Frequently Asked Questions. |
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| What is a
default shipping address? |
| Can I
have more than one Billing address? |
| Can I
have more than one shipping address? |
| How can I add a shipping
address to my address list? |
| Can
I delete an address from my address list? |
| How
do I make changes to an address in my list? |
| How do I
check the status of my order? |
| How do I cancel an order?
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| As a registered customer,
what are my other benefits? |
| I
already have an account with you. Do I need to register myself again on your web store? |
| Can I place an order without
registering my account? |
| What should I do if I forget my password? |
| Payment options |
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| What is a default shipping address? |
You may have specified more than one shipping address in your account information.
The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order. |
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| Can I have more than one billing address? |
No. You cannot have more than one billing
address. But you can change your billing address by editing it. |
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| Can I have more than one shipping address? |
Yes. You can specify as many shipping
addresses as you want. |
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| How can I add a shipping
address to my address list? |
To add a shipping address, click on Account
Info. The details of your account are displayed. Click on the Add New Shipping Address
button to add a new shipping address. |
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| Can I delete an address from my
address list? |
| No. You cannot delete any address but you
could change it by editing it. |
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| How do I make changes to an address
in my list? |
To edit an address, click on Account Info.
The details of your account are displayed. Click on the Edit button below the address that
has to be changed. |
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| How do I check the status of my order? |
To check the status of an order, click on the Order Status link. To view you order, enter the your purchase
order number if provided by you or select the display type from the drop-down list and specify the desired period.
All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number
whose status you want to check. |
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| How
do I cancel an order? |
To cancel an order, please contact us by email or telephone and we will help you. The sooner you do this the easier it is for us to cancel the order. |
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| I already have an account with you. Do I need to register myself
again on your web store? |
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No. If you already have an account with us,
contact us and we will give you your login name and password. You can
login and then change your password.
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| Can I place an order without
registering my account? |
Before you place an order with us, you must
register with us. We understand how valuable your time is and our registration has been
designed to take up not more than a few minutes of your time. Once you have registered
with us, you need not give your address on future visits to our
shop. This will save you the trouble of entering this information on every purchase you
make from us. |
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| What should I do if I forget my password? |
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If you are a registered user and have forgotten your password, go to the
Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but
forgot my password" and click on submit. We will send your password to your default E-mail address. Alternatively you can ring us.
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Payment Options |
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Our website currently does not take on-line payments. By "buying" products through our website, you are simply placing an order with us. Once
we have received your order, if you are a customer of ours, we will simply process the order and invoice you in the normal way. If you are a new customer, we will contact you to arrange payment which can include credit card payments.
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